Order Processing Time

• Orders are processed within 1-3 business days of payment confirmation (excluding weekends and holidays).

• Custom or personalized T-shirt designs (prints, special requests) may take an additional 2-4 business days before shipping.

Shipping Rates & Free Shipping

• Standard shipping rates start at $8.99 (U.S.), depending on weight/method.

• Expedited/Express rates vary by destination and speed.

• Free standard shipping on U.S. orders over $75.

International Shipping

• Delivery to international addresses can take 10-30 business days, depending on the country and customs.

• Customer is responsible for any customs/import duties/taxes charged by their country.

• Shipping costs may increase for remote or hard-to-reach locations.
   

Tracking & Delivery Confirmation

• Once your order ships, you will receive an email with tracking information.

• For specific shipping methods/order thresholds, a signature may be required on delivery.

• Please ensure your shipping address is correct. We are not responsible for delays or lost items caused by an incorrect customer-provided address.
   

Undeliverable / Returned Orders

• If a package is refused, returned, or undeliverable due to an invalid customer-provided address, we will notify you.

• You may have to pay additional shipping fees to resend the order.
   

Lost, Delayed, or Damaged Packages

• If your package is lost or damaged in transit, please get in touch with us within 3 days of the expected delivery date with photos (if damaged).

• We will investigate with the carrier and either issue a replacement or refund, depending on the circumstances.
   

Peak Seasons & Holiday Delays

• During peak periods (e.g. holidays, promotions) and bad weather, processing and delivery times may be longer than usual. We recommend ordering early if you need a delivery by a specific date.
   

Changes or Cancellations

• If you need to change the shipping address or cancel the order, please contact customer service as soon as possible. If the order has already shipped, we cannot make changes.
   

Questions / Contact
      If you have any questions about your shipping, please reach out to us at [support@ulikenyc.com]. We’re happy to help!